"Gratitude is the inward feeling of kindness received. Thankfulness is the natural impulse to express that feeling. Thanksgiving is the following of that impulse." --- Henry Van Dyke
Tom Peters, in his book The
Little BIG Things, feels that saying the words “thank you” is “The rarest
(and most powerful) of gifts.” He further says “Recognition for
contributions or support is of inestimable value in cementing relationships –
and inducing future contributions and work-of-mouth support.” AND it must
be done every day, several times a day!
He also wants us to be very
generous with our “thank you”s . When you say thank you to someone for their
work generally they had help from someone else. Peters says you should thank
them as well. He says “Recognition and inclusion of ‘support’ members of a
team, no matter how indirect, has multiplicative value when it comes to getting
things done – perhaps nothing is of greater import.”
By the way, Peters thinks that
saying “thank you” is a learnable and measurable skill. To help make it a habit
he says measure it. Start noticing the changes in behavior and results. He
feels that it will make a huge impact on your organization.
Thank you Paul Hebert for this
book inspiration! Excellence is tough. That's why it's important to take time
to relax, to celebrate, and to be grateful.
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